A business pain point is a specific problem experienced by a customer or employee repeatedly appearing and bothering them. Pain points mainly identify things that people want to be fixed. It may or may not be a real problem but is perceived as an obstacle that hinders the customer or employee from finding a solution to their problems.
Business pain points are essentially negative emotions in the business environment. They are caused by problems, issues, or challenges that businesses deal with daily. For your business to succeed in the long term, you must define your pain points and resolve them. Anything that impedes the day-to-day running of your business can be considered a pain point.
Typical pain points in Small-to-Medium sized Businesses (SMBs) can fall into the following categories;
Managing Cash Flow
Hiring and Retaining Qualified Staff
Marketing Your Business
Time Management
Customer Complaints
Escalation of Technology
Employee Training and Onboarding
Familiar sources for business pain points are a lack of formal processes, tribal knowledge, and training. In addition, pain points can surface when key employees are out sick, on vacation, or leave the company. Having documented business processes can help alleviate some of the most common pain points.
Champion Business Solutions, LLC can review how your business works from end to end through a Business Process Assessment (BPI). Then, we will help you identify your business pain points and their root causes and develop simple, practical, and sustainable solutions to support your business and promote future growth. Some of our solutions are technology-based, and some are employee training-based. But, no matter the answer, we will help you create sustainable solutions for your day-to-day operations.
Roger Pujol is a business improvement consultant and founder of Champion Business Solutions, LLC. He speaks and writes about encounters in helping small to medium-sized businesses (SMBs) improve their business operations.
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